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Busting the Value Trap
Collaborative for CUBES Shows How B2B Companies Can Increase Sales
Collaborative for CUBES™
Collaborative for Customer-Based Execution and Strategy

Features
Data Suggests Customer Satisfaction the Only Road Back for Staples

Even as Staples announced the closure of 70 stores on March 9 – those on the heels of 48 store closures in 2016 and 242 in previous years – CEO Shira Goodman said she had reason for optimism.

 

“I am particularly proud of our ability to grow our delivery business by continuing to enhance our offering and satisfy our business customers,” she said in a meeting with investors.